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1. How can I place an order?
Orders can be placed at our showroom, e-mailed, mailed, on-line
(enter school code, which is indicated in the information letter
sent to you) or faxed to Top Marks in Montréal. Unfortunately, we
are unable to take orders over the phone.
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2. What are your store hours?
Monday-Friday 10:00am-5:00pm
Saturday 10:00am-1:00pm.
between October 1st-March 31st |
Monday-Friday 10:00am-6:00pm
Saturday 10:00am-4:00pm.
between April 1st-September 30th |
We are closed on Sunday’s and Statutory Holidays
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3. How do I pay for my order?
Each order requires a 25% deposit to be paid by Visa, Master Card,
or Cheque or can be paid in full, as you choose. Cash and Interac
deposits are accepted if your order is placed at our showroom. If
you requested to have your order shipped, the balance of the order
(if any) will be charged to your credit card. If
you requested to pick up your order, the balance must be paid at the
time of pick-up. All orders received after July 1st will be charged
in full.
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4. How will I know if my order is ready?
You will receive a phone call from Top Marks informing you that your
order is ready for pick-up or that the order is being shipped out.
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5. Why is there a deadline date
for ordering?
Many of the items that make up your uniform are manufactured
exclusively for your school. Receiving your order before or by the
deadline date allows us to prepare our inventory with the required
sizes and quantities. Keep in mind that we need enough time to cut,
sew, and embroider all garments in order to ship what you need
before the start of school. Therefore, orders received after the
deadline date cannot be guaranteed delivery before the start of
school.
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6. Can I modify my order?
Yes you can, so long as your order has not yet been processed or
shipped. Simply contact our customer service department to request a
modification.
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7. If I have any questions, whom do I call?
You may call our Customer Service Department at: (514) 344-5454
Monday to Friday between 9:00 am and 6:00pm. Anyone of our customer
service personnel will be pleased to answer your questions.
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8. How do I get an order form?
Order forms are in an information package provided by the school.
The school office will also have a supply of order forms during the
course of the school year. You may also come by our showroom or call
our office and we will be happy to fax or mail or e-mail you a copy.
You can also check on your school’s website as they may have our
order form in a PDF format.
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9. What if I am not sure about
sizing?
You can visit our showroom and have your child fitted and place your
order. If you are unable to visit our showroom, on the reverse side
of the order form has a measurement chart. Simply provide your
child’s measurements and we will do our best to determine the sizing
appropriate for your child. If you have any questions, do not
hesitate to contact our customer service department.
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10. What if my child is physically challenged and
has special needs?
Contact our customer service department to discuss any special needs
you may have.
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11. If I requested to have my order shipped, how and where do you ship my order?
If you choose to have your order shipped, the order will be delivered by Canada Post to your home. If no one is home, the postal worker will leave the parcel in a safe place, if not, a notice will be left from your postal worker advising you of the nearest postal outlet where your parcel can be picked up.
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12. What happens if my child grows (or loses weight)
over the summer?
We recommend that when you receive your order and before washing any
of the items, that your child try everything on. If an exchange is
required, please present yourself at our showroom and we will gladly
exchange the item(s) for you.
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13. Can I order more clothes
later on in the school year?
Yes, you can order anytime during the year.
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14. How do I best care for my uniform items?
Enclosed in your package of uniforms will be a detailed sheet
showing the recommended washing instructions for each item of your
uniform. Please read these instructions carefully. Proper care of
your uniform extends the life of the garments considerably!
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15. What is your return/exchange
policy?
You have 60 days from the date your child starts school. You can
return any garment for exchange or for a full refund as long as the
garment has never been worn, washed or altered.
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