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1.
How can I place an order?
Orders can be placed at the school during the fitting day(s), e-mailed,
mailed, on-line (enter school code, which is indicated in the
information letter sent to you) or faxed to Top Marks in Montréal. (Unfortunately,
we are unable to take orders over the phone).
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2. How can I find
out about fitting dates?
You can contact our customer service
department (by phone or e-mail) to find out when our fitting team
will be at your school. Alternatively, you should be able to get the
information directly from the school office.
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3.
How do I pay for my order?
Each order requires a 25% deposit to be paid by cheque, Visa or
Master Card or can be paid in full, as you choose. When the order is
ready to be shipped, the balance of the order (if any) will be
charged to your credit card. All orders received after July 1st
will be charged in full.
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4. Why is there a
deadline date for ordering?
Many of the items that make up your uniform are manufactured
exclusively for your school. Receiving your order before or by the
deadline date allows us to prepare our inventory with the required
sizes and quantities. Keep in mind that we need enough time to cut,
sew, and embroider all garments in order to ship what you need
before the start of school. Therefore, orders received after the
deadline date cannot be guaranteed delivery before the start of
school.
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5.
Can I modify my order?
Yes you can, so long as your order has not yet been shipped. Simply
contact our customer service department to request a modification.
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6. If I have any
questions, whom do I call?
You may call our Customer Service Department at: (514) 344-5454 or
our toll free number 1-800-667-7105 (Canada only) Monday to Friday
between 9:00 am and 6:00pm Eastern time. Anyone of our customer
service personnel will be pleased to answer your questions.
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7.
How do I get an order form?
Order forms are in an information package provided by the school.
The school will also have a supply of order forms during the course
of the school year. You may also call our office and we will be
happy to fax or mail or e-mail you a copy. You can also check on
your school’s web site as they may have our order form in a PDF
format.
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8. What if I am
not sure about sizing?
Remember that when ordering uniforms in the spring, these items are
intended to fit not just until September but also until the
following June! To assist you, fitting sessions are scheduled at the
school. If you are unable to attend a fitting session, the reverse
side of the order form has a measurement chart. Simply provide your
child’s measurements and we will do our best to determine the sizing
appropriate for your child. If you have any questions, do not
hesitate to contact our customer service department.
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9.
What if my child is physically challenged and has special needs?
Contact our customer service department to discuss any special needs
you may have.
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10. How and
where do you ship my order?
All orders with a Canadian address are shipped via Canada Post to
your home. If no one is home, the postal worker will leave the
parcel in a safe place, if not, a notice will be left from your
postal worker advising you of the nearest postal outlet where your
parcel can be picked up. If you prefer to have your order shipped to
your office, or an alternate address, please indicate so on your
order form under the section "SHIP TO ". International orders are
shipped directly to the school, unless a Canadian address is
provided.
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11.
What happens if my child grows (or loses weight) over the summer?
We recommend that when you receive your package and before washing
any of the items, that your child try everything on. If an exchange
is required, there is an exchange form included in the package with
very simple instructions on how to proceed.
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12. Can I order
more clothes later on in the school year?
Yes, you can order anytime during the year.
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13.
How do I best care for my uniform items?
Enclosed in your package of uniforms will be a detailed sheet
showing the recommended washing instructions for each item of your
uniform. Please read these instructions carefully. Proper care of
your uniform extends the life of the garments considerably!
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14. What is your
return/exchange policy?
You have 60 days from the date your child starts school. You can
return any garment for exchange or for a full refund as long as the
garment has never been worn, washed or altered.
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